APP TERMS AND CONDITIONS

APP TERMS & CONDITIONS

Ocean Basket App Terms

Please take a moment to read these Ocean Basket App Terms “OB App Terms” to understand how they apply to your use of the OB App. The Terms and Conditions, the Privacy Policy are incorporated in these OB App Terms and apply to your use of the OB App (collectively the “Terms”).

1. Introduction

“Ocean Basket”, “we”, “us” or “our” means OCEAN BASKET FRANCHISE LIMITED, with registration number HE291678, in relation to the OB App made available in Cyprus.
The Terms govern the use of the Ocean Basket mobile application known as the Ocean Basket App herein referred to as the “OB App”. By downloading or using the OB App, members agree to the Terms and agree to receive marketing promotions via the OB App if the member enables the notifications.
Ocean Basket reserves the right to update the Terms at any time, and your continued use of the OB App after such update means acceptance of any revised Terms.
The terms “user”, “you”, “your”, “member” and “members” are used interchangeably in these OB App Terms and refers to any individual who uses the OB App from time to time and any individual who downloads the OB App.
Please read the Terms carefully and make sure you understand them before you use the OB App. Please do not download or use the OB App if you do not agree to the Terms.
The OB App is only available in Cyprus and is free to downland on your mobile device. Ocean Basket will not be responsible for any carrier network or other data charges associated with the download or use of the OB App and will not be liable for the charges incurred.
The OB App will use the cellular network and/or WiFi connection of your mobile device to allow you to access the services. Ocean Basket cannot be held responsible for any interruptions, disconnections, interception, distortion or monitoring of your cellular network or WiFi service. The OB App may also collect certain technical information necessary for its operation, maintenance, security and performance, including but not limited to your device type, operating system, application version, IP address, device identifiers, network information, crash reports and diagnostic information. Such information will be processed in accordance with these Terms, the applicable laws and Ocean Basket’s Privacy Policy.
The OB App is transactional and has no monetary value to the member, and points are earned by the total spend of the bill excluding the Tip:
- You can redeem your points at any participating Ocean Basket restaurant within Cyprus only for on-premises consumption or via our App.
- You will not be able to earn or redeem if you have not registered on the OB App.
The OP App allows members to (not limited to):
- Place orders for collection.
- Earn points and redeem rewards.
- Redeem selected OB menu items with earned points.
- Redeem a birthday reward.
- Participate in the Burn the Bill promotional game only for dine in orders.
- Access exclusive Ocean Basket offers for app members only.
The OB App houses a member’s profile which consists of the following:
- Member profile account details including their name and surname, date of birth, and cell number (mobile number) and email address.
- The app settings and support.
- Details of transactions (sales) carried out within the Ocean Basket participating restaurants.
- Push notifications of in-app messages and/or via SMS and/or via email.
- Push notifications of Ocean Basket marketing promotions.
- OB Rewards Programme (loyalty points generator).
- The Reward Zone (selected OB menu items and/or loyalty points).
- OB Direct Ordering (online ordering and delivery system).
- Birthday Reward (annual complimentary birthday treat).
- Burn the Bill (promotional game) only for dine in orders.
- Any other information reasonably required to administer your membership and provide the OB App services
The OB App may be deleted from your mobile device should you no longer wish to benefit from the services offered or you do not agree to the Terms. By deleting the member account in the OB App, the member’s profile along with any generated OB Points and/or OB Rewards will be deleted and are non-transferrable for cash and will not be reinstated. Notwithstanding the foregoing, Ocean Basket may retain certain personal information where such retention is required or permitted by applicable law or is necessary for legitimate business purposes, including compliance with legal obligations, accounting and taxation requirements, fraud prevention, dispute resolution, and the establishment, exercise or defence of legal claims.
Where any of the OB App content, software, functionality or any intellectual property made available through the OB App has been licensed to Ocean Basket or belongs to any third-party, your rights of use will also be subject to any terms and conditions which that licensor or third-party imposes from time to time, and you agree to comply with such third-party terms and conditions.

Technical, Customer Complaints and other assistance

Should you have any questions or issues with the OB App, please contact the participating Ocean Basket restaurant manager on duty or alternatively contact:

Contact Details of infocyprus@oceanbasket.com
Available: Monday to Friday
Time: 8:00 to 17:00
Contact Number: +357 24333970

2. Definitions

2.1 OB Rewards refers to the loyalty points programme within the OB App where members earn OB Points and redeem selected OB menu items.

2.2 OB Points refers to the digital points earned through spend at any participating Ocean Basket restaurant within Cyprus or via any ordering activity on the OB App.

€1,00 (1 Euro) = 1 (one) OB Point.
The points will be automatically loaded to your profile.

2.3 The Reward Zone “OB Rewards” refers to the section of the OB App where members may exchange OB Points for selected OB menu items offered according to the points tier.

2.4 Burn the Bill refers to the dine-in promotional in-app game available in the OB App, giving members a chance to have their bill paid in full by Ocean Basket or win selected OB menu items or earn OB Points which will be automatically added to the Reward Zone wallet for future use.

2.5 Birthday Reward refers to the complimentary birthday items available to OB App members from the date of their birthday and is valid for 7 (seven) days from their birthday.

2.6 Welcome Offer refers to the members first (1^st) use of the OB App and spend:

The Welcome Offer is applicable only once, upon registration.

3. Eligibility, Regisration and Expiry

3.1 OB App

The OB App is only available to persons who are 18 (eighteen) years of age and older. By downloading or registering on the OB App, you confirm that you meet this age requirement. Ocean Basket reserves the right to close any account found to belong to a person under the age of 18, without prior notice, and all earned points will be forfeited.
Participation in the OB App and all its features is open to individuals who create an account with accurate, current personal information.
The OB App is open to all Ocean Basket employees, franchisees, waiting crew, including their immediate family, agents or consultants, business partners and any service provider involved in the creation and promotion of the OB App.
Members must maintain only 1 (one) active account. Duplicate or accounts suspected to be fraudulent may be closed without notice and earned points and/or rewards will be forfeited.
The member’s account is not transferable. Benefits will accordingly accrue to the named user only.
Accounts can only be issued to natural persons.
A valid email address and cell (mobile) number is required for verification, communication and security purposes.
Member must be 18 (eighteen) years of age or older, to redeem alcoholic beverages as part of their OB Rewards. The member may be required to present valid proof such as their driver’s licence or identity card, to certify their age.
Ocean Basket will not be held responsible should the member be underage and/or misrepresent themselves.

3.2 OB Rewards Programme

Earn OB Points:

Members earn OB Points on qualifying spend at an Ocean Basket restaurant, or via the order and collection function through the OB Direct Ordering.
You will not be able to earn or redeem points if you have not registered your profile on the OB App.
A member will start accumulating points immediately after their first spend of their bill inclusive of VAT excluding the tip.
OB Points may take time to reflect in the member’s account.
OB Points cannot be split between members.
OB Points cannot be transferred or redeemed for cash or used to pay a bill.
OB Points are redeemed as accumulated as per the FIFO Principle, “First In, First Out”, meaning if you earned points on 1 January 2026 and on 30 January 2026, the points earned 1 January 2026 will be redeemed first.

As an OB App member, you will be notified about promotions and any other exclusive opportunities if you have provided the relevant consent.

3.3 OB Points Exclusions

No points will be earned for accessing the OB App to review and update profiles and/or to view the number of points or rewards available.
OB Points are not earned or allocated to a member towards a bill that successfully won the Burn the Bill (the promotional game).
OB Points are not earned when a member redeems an OB Reward(s).
Ocean Basket reserves the right to exclude certain OB menu items or promotions from earning OB Points.
Tips are not included.

3.4 OB Points Expiry

OB Points will expire within 12 (twelve) months from the date they are earned.
Expired points cannot be reinstated.
Expired points cannot be redeemed.

3.5 The Reward Zone “OB Rewards”

Redeem points

OB Points can be redeemed / exchanged for selected OB menu items offered in the Reward Zone “OB Rewards”.
All OB Rewards are subject to availability and may change without notice and are retained in the Reward Zone wallet until utilised by the member, or until expired.
Members must present their OB Reward code to redeem their reward in restaurant or add the OB Reward code to their basket for online orders via OB Direct Ordering.
OB Rewards have specific conditions of use including:
- Redemption windows.
- Participating Ocean Basket restaurants.
- Dine in rules.
- No limits to participation.
- Only items listed in the Reward Zone “OB Rewards” within the OB App may be redeemed.
- A member can redeem as many OB Rewards as possible available in the wallet.
- Standard OB menu items cannot be redeemed using the points, only menu items that fall under the OB Reward Zone.
- The OB Rewards must be redeemed before the member pays their bill.
- A one-time pin (“OTP”) will be issued in-app to redeem a reward and must be provided to the waiting crew to be populated into the Point of Sale (“POS”) before the bill is closed.
- The OTP must be provided at the time of transaction and is valid for 15 (fifteen) minutes from the time of generation and may only be used once.
- Once the OTP has expired, a new OTP will be generated to continue transactions.
- OB Rewards retained in the wallet will expire within the redemption windows and cannot be reinstated or transferred for OB Points.
- OB Points and OB Rewards cannot be transferred or exchanged for cash.
- A member can redeem their OB Rewards at any participating Ocean Basket restaurant within Cyprus only for on-premises consumption or via our App.

3.6 Burn the Bill (promotional game)

Eligibility to participate:

Burn the Bill, is available via the OB App and members must be logged into the app whilst dining at a participating Ocean Basket restaurant and:

Must have a valid bill on the day to participate.
Can only play Burn the Bill once a day.
Transactions and orders placed through the OB Direct Ordering platform or take away orders made through telephone or by ordering at the store are excluded from participating.

How it works:

Members must scan the QR code printed on the bill by using the OB App, before payment.

Members may choose:
- “Earn” : to simply earn OB Points, and/or
- “Burn” : to enter and play the Burn the Bill game.
The Burn the Bill game consists of a digital tile selection mechanism offering a chance to win 1 (one) of the following:
- Winner :
  Wins the Burn the Bill game and the entire bill will be paid for by Ocean Basket excluding the tip and OB Points will not be earned.
  
  The winner has the right to opt in or opt out of having their win posted on Ocean Basket’s various social media platforms.
- Runner up :
  Wins an OB Reward for an OB selected menu item which the member can redeem at their next visit.
  
  OB Points will be earned based on the value of the bill excluding the tip.
- No prize outcome :
  The member will earn OB Points based on the value of the bill excluding the tip.
Winning the Burn the Bill game:
- The entire bill excluding the tip will be paid by Ocean Basket immediately.
- The winner cannot request for additional menu items to be included in the bill once they play the game.
- The win is to be used to settle the actual bill at the time of playing on the day of dining, meaning the win cannot be transferred for cash.
- The winner will not earn OB Points on the win or the value of the bill.
Fraud and Abuse:
- Suspicious patterns such as high frequency scanning, repeated play attempts or misuse of QR codes, may trigger fraud controls and may result in the member’s account being blocked and/or suspended indefinitely.
- Ocean Basket reserves the right to refuse reward issuance or reverse rewards where fraudulent behaviour is suspected.
- Ocean Basket reserves the right to pursue criminal activity.

3.7 Birthday Reward

OB App members may receive a complimentary birthday treat which is redeemable for 7 (seven) days from the date of their birthday as recorded.
The member must ensure the date of birth field information is entered correctly as the details cannot be amended without contacting infocyprus@oceanbasket.com.
A member may redeem only 1 (one) birthday reward per year and is non transferrable for cash and cannot be exchanged for other OB menu items.
From time to time, the criteria to receive a birthday reward may change and the changes will be communicated via the Website, or the OB App, or SMS or email.
Available birthday items may vary by restaurant and are subject to availability.
Ocean Basket reserves right to remove the Birthday Reward which will be communicated via the Website, or the OB App or SMS or email.

3.8 OB Direct Ordering

OB Direct Ordering allows members to order through the OB App at standard Ocean Basket pricing with no third-party markups for collection at a participating Ocean Basket restaurant.

OB Points are earned through the OB Direct Ordering as well.
Out of stock menu items will be indicated with suggested alternatives.
Refunds are at Ocean Basket’s discretion and may take up to 21 (twenty-one) business days to be returned.
Payments accepted via debit and credit cards (Visa and Mastercard), Apple Pay and Google Pay.
No cash transactions are accepted.
Ocean Basket does not operate an allergen-free environment.
Collections – In Restaurant
- Orders are fulfilled by the participating Ocean Basket restaurant selected by the member.
- The member is responsible for selecting the correct restaurant before confirming their order.
- Ocean Basket will not be liable for the cost due to an order being placed at an incorrect restaurant.
- Collection times may vary.
- There are no collection fees.
- For amendments and cancellation of orders, the member must contact the selected Ocean Basket restaurant.

4. No Cash Exchange

Burn the Bill winnings, OB Points and OB Rewards have no monetary value and cannot be redeemed for cash, transferred, sold or otherwise converted to a cash equivalent. OB Points and OB Rewards are issued solely for the purpose of redemption with the OB App and at participating Ocean Basket restaurants in accordance with these Terms.

5. Download of the OB App on mobile device

The OB App can be downloaded for free from the Apple Store or Google Play Store on a mobile device with an IOS 10.0 or Android 9.0 operating system or higher.

6. Changes to the platform

Ocean Basket may update the OB App structure, Burn the Bill mechanics or available rewards at any time. For minor or non-material updates, no advance notice is required. For material changes that affect how members earn or redeem points or rewards, Ocean Basket will provide reasonable notice via the OB App or by email. Continued use of the OB App following such notice constitutes acceptance of the update.

7. Communication and Notifications

Members may receive push notifications, in-app messages, SMS and/or emails related to:
- Rewards.
- Points balances.
- Marketing promotions.
- Game outcomes.
- Notification of amendments to the OB App including but not limited to the above points.
Notification settings may be adjusted by the member at any time, but essential service messages will be delivered. These are including but not limited to:
- OTP via SMS.
- Email messages.
- Push and pop-up notifications.

8. Data Privacy

Ocean Basket is the controller of the personal information collected through the OB App and is responsible for determining the purposes and means of processing such personal information. Further information regarding Ocean Basket’s processing activities, including contact details for privacy-related enquiries, is available in the Privacy Policy.
Personal information submitted through the OB App is used to operate the OB App and to provide you with the services and functionality as explained in these OB Terms.
Ocean Basket will process your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”), where applicable and our Privacy Policy. Our Privacy Policy explains, amongst other things:
- the categories of personal information collected;
- the purposes for which such information is processed;
- the legal bases for processing such information, where applicable;
- the categories of recipients with whom personal information may be shared;
- how long personal information is retained;
- your rights regarding your personal information; and
- how to contact ABA regarding privacy-related enquiries or requests.

By using the OB App, you acknowledge that you have read and understood the Privacy Policy.

9. Use of information collected

Ocean Basket may use, transfer, retain and disclose your personal information where reasonably necessary for the purpose of:

Providing the member with Ocean Basket products or offerings by notifying the member of important changes to these services, products or offerings.
Managing the member’s account.
Detecting and preventing fraud and money laundering and/or in the interest of security and crime prevention.
Assessing and dealing with complaints and requests.
Operational, marketing, auditing, legal and record keeping requirements.
Verifying the member’s identity.
Transferring or processing personal information outside of the European Economic Area (“EEA”) to such countries that may not offer the same level of data protection as the EEA, including cloud storage purposes and the use of any our websites. In such cases Ocean Basket will ensure that appropriate safeguards are implemented in accordance with applicable data protection laws, including, where appropriate, adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
Complying with applicable laws, including lawful requests for the information received from local or foreign enforcements and governments.
Recording and/or monitoring the member’s telephone calls and electronic communication to/with Ocean Basket to accurately carry out instructions and requests, to use as evidence and in the interest of crime prevention, legal compliance and evidential purposes.
Conducting market research and, where permitted by applicable law and in accordance with the member’s communication preferences and providing the members with information about Ocean Basket products or services from time to time vie email, telephone or other means.
Where the member has unsubscribed from certain direct marketing communications, ensuring that we do not send such direct marketing to the member again.
Disclosing your personal information to third parties for reasons set out in these Terms or where disclosure is required or permitted by applicable law.
Monitoring, keeping record of and having access to all forms of correspondence or communications received by or sent from Ocean Basket or any of its employees, agents, or contractors, where reasonably necessary for customer support quality assurance, fraud prevention, dispute resolution, legal compliance, security or evidential purposes. including monitoring, recording and using as evidence all telephone and/or email communications between the member and Ocean Basket.
Improving or evaluating the effectiveness of Ocean Basket’s business or products, services or offerings.
Ocean Basket may from time to time contact you about services, products and offering available from Ocean Basket which may be of interest to the member, by email, phone, text or other electronic means unless you have unsubscribed from receiving such communications. You may withdraw your consent or unsubscribe from receiving marketing communications at any time by following the unsubscribe instructions or by contacting Ocean Basket.
Ocean Basket will retain your personal information only for as long as reasonably necessary to fulfil the purposes described in these Terms, to comply with applicable legal or regulatory obligations, or to establish, exercise or defend legal claims. Where personal information is no longer required, Ocean Basket will securely delete or anonymise such information where appropriate and permitted by law.
Ocean Basket implements appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, taking into account the nature of the personal information and the risks associated with its processing.
Ocean Basket will retain your personal information only for as long as reasonably necessary to fulfil the purposes described in these Terms, to comply with applicable legal or regulatory obligations, or to establish, exercise or defend legal claims.
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete personal information;
- request the erasure of your personal information where applicable;
- request restriction of the processing of your personal information;
- object to the processing of your personal information in certain circumstances;
- receive your personal information in a structured, commonly used and machine-readable format where applicable;
- withdraw your consent at any time where processing is based on consent; and
- object to the use of your personal information for direct marketing purposes.
Details of how to exercise these rights are contained in the Privacy Policy.
Should you believe that Ocean Basket has utilised your personal information contrary to applicable laws, you undertake to first attempt to resolve any concerns to applicable laws, you undertake the first attempt to resolve any concerns with Ocean Basket.
If you are not satisfied with such process, you may lodge a complaint with the competent supervisory authority responsible for data protection, including the Office of the Commissioner for Personal Data Protection, refer to the Privacy Policy for the contact information.
This section is to be read in conjunction with our Terms and Conditions.

10. Account Suspension or Termination

A member’s profile

Ocean Basket may suspend and/or terminate an account if:

Fraudulent or abusive behaviour is detected.
The member violates the Terms.
The OB App is discontinued or materially altered.

The OB App

Ocean Basket reserves the right to discontinue the OB App or any functionality on the OB App at any time by provided notice on the Ocean Basket Website, noreply@oceanbasket.com and/or via the OB App and/or SMS or email and such notice period will apply from the date of publication.

11. Limitation of Liability

Ocean Basket provides the OB App on an as-is basis and is not liable for:

Technical issues resulting from device and/or network failures.
Delivery issues arising from third parties.
Loss of points or rewards due to expiry, account misuse or technical faults beyond Ocean Basket’s control.
Ocean Basket is not obligated to notify or remind members to redeem their point or rewards or to utilise the OB App to maintain their profiles.

12. Unsubscribe / Uninstall

A member can request to delete their account details permanently which cannot be reinstated including their points:

Unsubscribe at any time by contacting us at

Email: infocyprus@oceanbasket.com
Contact Number: +35724333970
Available: Monday to Friday
Time: 8:00 to 17:00

Members will require to by completing the necessary Form (Form 2 prescribed by Regulation 3 of POPIA). Upon valid completion and receipt of the Form, the member’s account will be permanently deleted.

Delete the profile via the OB App.

13. Frequently Asked Questions (“FAQs”) and Online Assistance

Refer to the FAQs in the app for further information on account settings and for technical assistance.

For additional assistance, please contact: infocyprus@oceanbasket.com

14. Governing Law

These Terms are governed by the laws of Cyprus. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Cyprus.

15. Intellectual Property

All content, branding, software, design, text, graphs and other materials within the OB App (“App Content”) are the intellectual property of Ocean Basket or its licensors and are protected by applicable intellectual property laws. Ocean Basket grants members a limited, non-exclusive, non-transferable licence to use the OB App solely for the personal, non-commercial purposes in accordance with these Terms. Members may not copy, reproduce, modify, distribute, reverse engineer or create derivative works from any App Content without Ocean Basket’s prior written consent.

16. Indemnity

MEMBERS INDEMNIFY OCEAN BASKET AND ITS SHAREHOLDERS, DIRECTORS, EMPLOYEES, FRANCHISEES, AGENTS AND SERVICE PROVIDERS (COLLECTIVELY THE “PROTECTED PARTIES”) AGAINST ANY LOSS, CLAIM, DAMAGE OR LIABILITY OF ANY NATURE ARISING FROM: (A) THE MEMBER’S USE OF OR ACCESS TO THE OB APP, (B) ANY BREACH OF THESE TERMS BY THE MEMBER, OR (C) ANY VIOLATION BY THE MEMBER OF ANY APPLICABLE LAW OR THE RIGHTS OF A THIRD PARTY. THIS INDEMNITY SURVIVES TERMINATION OR EXPIRY OF THE MEMBER’S ACCOUNT.

17. Ocean Basket Information

The following information is provided in accordance with applicable Cyprus and European Union legislation governing electronic commerce and information society services, including the Law on Certain Aspects of Information Society Services, in particular Electronic Commerce, and Related Matters, Law 156(I)/2004

Full name and legal status:
OCEAN BASKET FRANCHISE LIMITED, Registration No. HE 291678

Physical address for receipt of legal services:
Gr. Ksenopoulou 17, 3106, Limassol, Cyprus

Website: cyprus.oceanbasket.com

Email: infocyprus@oceanbasket.com

Office bearers: information can be obtained from infocyprus@oceanbasket.com